Shipping policy

Kósmopellis MENA — Sollicare L.L.C-FZ

License No. 2529033.01

Tax Registration Number (TRN): 104970222600001

Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Email: support@kosmopellis.ae

 

 

1. General Information

All orders placed on www.kosmopellis.ae are processed and fulfilled by Sollicare L.L.C-FZ, the exclusive distributor of Kósmopellis products in the Middle East and North Africa.

We offer fast and reliable delivery throughout the United Arab Emirates (UAE) and selected regional destinations.

Orders are shipped Monday to Thursday, excluding UAE public holidays.

 

 

2. Processing Time

  • Orders are typically processed within 24 to 48 business hours after payment confirmation.

  • Orders placed after 4:00 PM (GST) or on weekends/public holidays will be processed the next business day.

  • During promotional periods or product launches, processing times may be slightly extended.

Once your order is dispatched, you will receive an email confirmation with tracking details.

 

 

3. Shipping Options & Delivery Times

 

United Arab Emirates

Method Estimated delivery time Cost
Standard / Home delivery Tracked, 48–72 hours Free on all UAE orders
Express delivery Within 24 hours AED 35
Free express delivery Within 24–48 hours Free from AED 520

Delivery estimates apply after dispatch. Processing time is described above. Remote areas may require an additional 1–2 business days.

Regional delivery — Bahrain, Iraq, Jordan, Kuwait, Oman, Qatar and Saudi Arabia

Method Estimated delivery time Cost
Standard delivery 2–3 business days AED 40 below AED 350; free from AED 350
Express delivery 1–2 business days AED 65

Free-delivery thresholds apply to the order value after discounts, before shipping and applicable taxes. Available methods and the final delivery charge are displayed at checkout.

Customs duties or import taxes, if applicable, are the customer’s responsibility and may vary by destination country.

4. Shipping Partners

We work exclusively with trusted courier partners such as:

  • Aramex, Emirates Post, and DHL Express for international shipping.

  • Quiqup or Shipa Delivery for local deliveries.

All shipments include tracking and delivery confirmation.

 

 

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your shipment directly through the courier’s website or via the tracking link provided.


If you haven’t received your tracking number within 3 business days of placing your order, please contact our support team at support@kosmopellis.ae.

 

 

6. Failed Deliveries & Address Issues

Please ensure that your delivery address, phone number, and contact details are accurate.

If a delivery attempt fails due to an incorrect address or absence of the recipient, the courier will attempt a second delivery or contact you directly.

Unsuccessful deliveries may be returned to our warehouse, and additional shipping charges may apply for re-delivery.

 

 

7. Damaged or Missing Items

If your order arrives damaged or incomplete, contact us immediately at support@kosmopellis.ae within 48 hours of receipt.

Please include:

  • Your order number

  • Photos of the damaged product and packaging

We will investigate and arrange a replacement or refund if applicable.

 

 

8. Delivery Restrictions

  • We currently do not deliver to P.O. boxes or military bases.

  • Some remote locations may experience longer delivery times.

  • Delivery is currently available to the UAE, Bahrain, Iraq, Jordan, Kuwait, Oman, Qatar and Saudi Arabia. Other destinations are not currently available at checkout.

 

 

9. Customs, Duties & Taxes

For GCC orders outside the UAE, customs duties and import taxes may apply depending on the destination country’s regulations.

Kósmopellis is not responsible for delays caused by customs clearance procedures.

 

 

10. Contact

For any questions about shipping, tracking, or delivery, please contact:

📩 support@kosmopellis.ae

📍 Sollicare L.L.C-FZ — Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

 

 

Summary

  • UAE: tracked standard delivery in 48–72 hours, free on all orders; express AED 35 or free from AED 520.

  • Regional destinations: standard delivery in 2–3 business days, AED 40 below AED 350 and free from AED 350; express AED 65 in 1–2 business days.

  • Tracking provided for every shipment

  • Damaged or missing items replaced or refunded

  • Customs duties may apply outside UAE