Terms of service

Kósmopellis MENA — Sollicare L.L.C-FZ
License No. 2529033.01
Tax Registration Number (TRN): 104970222600001
Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: support@kosmopellis.ae

Last updated: October 2025

 

 

1. Introduction

Welcome to www.kosmopellis.ae, the official online store operated by Sollicare L.L.C-FZ, a company registered under license number 2529033.01 in the Meydan Free Zone, Dubai, United Arab Emirates.

By accessing or purchasing from our website, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

These terms apply to all users of the site, including browsers, customers, and merchants.

Please read them carefully before using our services.

 

 

2. Company Information

Legal Entity: Sollicare L.L.C-FZ

Trade License Number: 2529033.01

Registered Office: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Free Zone: Meydan Free Zone

Email: support@kosmopellis.ae

 

 

3. Online Store Terms

  • By using this website, you confirm that you are at least the age of majority in your country of residence.

  • You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

  • You must not transmit any worms, viruses, or destructive code.

  • Any breach or violation of these Terms may result in the immediate termination of your access to our Services.

 

 

4. Products and Services

Kósmopellis offers premium dermocosmetic products such as anti-aging, eye contour, and lip microstructure patches designed for skincare improvement.

We reserve the right to:

  • Modify or discontinue any product without notice.

  • Limit sales of our products to any person, geographic region, or jurisdiction.

  • Adjust prices, packaging, or formulations at any time.

All descriptions of products and pricing are subject to change at any time, at our sole discretion.

 

 

5. Accuracy of Information

We strive to ensure that all information on our website is accurate and up-to-date.

However, we do not warrant that:

  • Product descriptions, images, or pricing will always be error-free;

  • The website will operate uninterrupted or free from technical issues.

In the event of an error, we reserve the right to correct or cancel any affected orders.

 

 

6. Orders and Payments

All orders placed on www.kosmopellis.ae are subject to acceptance and availability.

Once payment is confirmed, you will receive an order confirmation email.

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • Apple Pay / Google Pay (via Tap Payments)

  • PayPal (for international customers)

Payments are processed securely via our third-party payment partners.

All prices are displayed in AED (United Arab Emirates Dirhams), inclusive of applicable VAT where required.

 

 

7. Shipping and Delivery

Our Shipping Policy outlines all details regarding delivery timelines, shipping partners, and international coverage.

By placing an order, you agree to the delivery conditions stated therein.

Please refer to our Shipping Policy for full details.

 

 

8. Returns and Refunds

Returns are accepted under specific conditions in line with UAE hygiene and consumer protection laws.

Please refer to our Return & Refund Policy before initiating any return.

 

 

9. Intellectual Property

All content on www.kosmopellis.ae — including logos, product names, descriptions, text, graphics, and images — is the exclusive property of Sollicare L.L.C-FZ or its licensors.

You may not reproduce, distribute, modify, or exploit any part of our content without prior written consent.

 

 

10. Limitation of Liability

Sollicare L.L.C-FZ shall not be liable for any:

  • Direct, indirect, or consequential damages arising from your use of our products or website;

  • Allergic reactions or misuse of products contrary to provided instructions;

  • Losses resulting from unauthorized access to your data during online transactions.

Our products are dermocosmetic, not medical treatments.

Individual results may vary depending on skin type and usage conditions.

 

 

11. Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of such materials and shall not be liable for any damages related to them.

 

 

12. Privacy & Data Protection

Your submission of personal information is governed by our Privacy Policy, in compliance with:

  • UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)

  • and applicable GDPR standards for international users.

We are committed to safeguarding your privacy and ensuring transparent data use.

 

 

13. Governing Law

These Terms of Service and any separate agreements related to your purchases are governed by the laws of the United Arab Emirates.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai (Meydan Free Zone).

 

 

14. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms at our discretion.

Updates will be posted on this page, and continued use of our site after changes constitutes acceptance of the new Terms.

 

 

15. Contact Information

Questions about the Terms of Service should be sent to:

📩 support@kosmopellis.ae

📍 Sollicare L.L.C-FZ — Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

 

 

Kósmopellis MENA — Sollicare L.L.C-FZ

Luxury Dermocosmetics. Scientifically Proven. Made for Every Skin.